Senior Agent & Master Instructor
Shari Barth has over 20 years’ experience in training (assessment, design, development, and delivery), consulting (internal and external), coaching (individuals, teams, and departments) and project management. Shari currently facilitates a broad spectrum of professional development programs including courses in project management, leadership, negotiation, change management, process improvement, and critical thinking.
Since she began facilitating Action Management’s Problem Solving & Decision Making (PSDM) program, Shari has trained a diverse group of workshop participants and teams in using these tools and concepts to realize increased customer satisfaction, improved operational efficiency, and corporate – wide cost savings in excess of $25 million. Shari is a Master Instructor for AMAI and is a recipient of Action Management Associates’ Million Dollar Award.
Before becoming an Associate for Action Management, Shari was a Performance Improvement Consultant for JCPenney Direct Marketing Services. While at JCPenney, Shari managed the design, development and delivery of customer loyalty training that helped retain 1.4 million customers. Prior to her work at JCPenney, Shari was a Senior Change Management Consultant for Andersen Consulting, where she helped develop the company’s Malcolm Baldrige National Quality Award training materials.
Shari has a Bachelor of Arts degree from The University of Michigan..