Process Consultation Wheel

Problem Solving Specialists – Action Management Associates

Process consultations that help you solve the right problem the right way.

Russell L. Ackoff, the famed Wharton School Professor Emeritus has said that “Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.” This statement underscores the effort that is unfortunately wasted when we spend time and resources coming up with a wonderfully creative solution and implement it flawlessly, only to find out that we were aiming at the wrong target.

Successful problem solving requires diligent effort, not only to come up with a solid solution, but also to discover the underlying cause of the problem. Root cause is often hidden behind myriad possible issues, some of them real causes, some of them coincidental anomalies. Worse yet, many organizations treat the symptom in an effort to realize quick, short-term benefits, without analyzing the long-term impact of their decision making.

Action Management Associates has a team of problem solving specialists with relevant experience in the areas of process consultations and problem solving & decision making. Our Problem Solving & Decision Making workshops are designed to teach participants practical techniques that enable successful problem solving. This process begins with understanding why the problem is occurring in the first place, then developing a creative solution to the problem to achieve maximum impact.

Participants in our workshops are encouraged to interact with our problem solving specialists to use these tools and techniques to find solutions to real problems they are facing on-the-job. Afterward, process consultation is available for those who wish to delve deeper into a specific issue, or to gain a further understanding of how tools can be applied in a variety of situations. Our tools and workshops have been used by hundreds of individuals and organizations to realize millions of dollars in revenue generation or savings for their companies.

Creative Problem Solving | Problem Solving Training | Decision Making | Teaching Critical Thinking Skills | Critical Thinking