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Problem Solving & Decision Making Steps – Action Management Associates

A comprehensive approach to problem solving and decision making.

In today’s fast-paced business environment, business leaders are faced with change and ambiguity at levels never before seen. Such change and ambiguity manifests itself in a wide array of workplace problems, from the tactical to the strategic. For this reason, Action Management Associates has spent nearly 30 years empowering business leaders with problem solving tools that can be applied to countless situations to help them realize their goals.


Success in today’s business world begins with understanding problem solving steps, which include defining a problem, identifying its root cause or causes, developing an array of innovative solutions, selecting the best course of action, and implementing a plan without creating additional problems.

Our Problem Solving & Decision Making (PSDM) curriculum is an interactive, outcome-focused workshop that blends team development with rational and creative critical thinking processes to create a comprehensive approach to problem solving, decision making, and planning. Over sixty percent of this program involves participants in learner-driven activities and on-the-job application. The course offers a dynamic blend of instructor presentation, on-the-job application, and skill practice in each of the PSDM processes using work-related concerns brought by participants. Principles of teamwork and effective meeting management are practiced by participants throughout the workshop. Now more than ever, leaders must develop problem solving and decision making skills to help them take their teams on the journey from problem to solution. Since most organizations we work with cite ¨firefighting¨ as one of their biggest resource constraints, we find it equally important to focus on problem prevention.

Over nearly 30 years in problem solving consultation, we have found that an ounce of prevention is definitely worth a pound of cure. To learn more about how Action Management Associates can partner with your business, contact us.

Creative Problem Solving | Problem Solving Training | Decision Making | Teaching Critical Thinking Skills | Critical Thinking